QUESTIONS AND ANSWERS

• Can I just buy the frame or the lenses?
• How do I know which strength I need?
• What types of glasses do you sell?
• Which strength can I choose?
• What materials are your eyeglass frames made of?

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• What are the terms and conditions for pre-orders?
• How do I contact customer service?
• Can I make a change to my order after a purchase?
• Do you have a physical store?
• I have not received an order confirmation.

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• How do I return my glasses?
• How do I make an exchange?
• What does a return cost?
• Return & exchange policy
• How does a refund work?

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• When can I expect my delivery?
• Where is my package?
• How do I track my package?
• What happens if I do not accept the package?

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• How can I try the glasses for free?
• When will I receive my invoice?
• Do I have to pay import duties and customs?
• I have gotten my Klarna invoice but not my products?
• What are your payment options?

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• How can I use the "2 for 1" offer?
• Who do I need to contact if I am interested in a collaboration?
• What is the GLAS-outlet?
• How do your discount codes work?
• Forgot to use a discount code on an order you just placed?

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