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QUESTIONS AND ANSWERS
Products
Can I just buy the frame or the lenses?
How do I know which strength I need?
Which strength can I choose?
What can I do if my glasses are crooked?
What types of glasses do you sell?
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Order
What are the terms and conditions for pre-orders?
How do I contact customer service?
Do you have a physical store?
I have not received an order confirmation.
Can I make a change to my order after a purchase?
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Returns & Exchanges
How do I return my glasses?
Return & exchange policy
How does a refund work?
What does a return cost?
How do I make an exchange?
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Delivery
When can I expect my delivery?
How do I track my package?
Where is my package?
What happens if I do not accept the package?
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Payment
Do I have to pay import duties and customs?
I have gotten my Klarna invoice but not my products?
What are your payment options?
When will I receive my invoice?
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Campaigns and discounts
Who do I need to contact if I am interested in a collaboration?
How can I use the "2 for 1" offer?
What is the GLAS-outlet?
How do your discount codes work?
Forgot to use a discount code on an order you just placed?
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