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QUESTIONS AND ANSWERS

Products

  • Can I just buy the frame or the lenses?
  • What types of glasses do you sell?
  • Which strength can I choose?
  • How do I know which strength I need?
  • Does it include anti-reflective treatment?
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Order

  • What are the terms and conditions for pre-orders?
  • How do I contact customer service?
  • Do you have a physical store?
  • Can I make a change to my order after a purchase?
  • I have not received an order confirmation.
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Returns & Exchanges

  • How do I return my glasses?
  • Return & exchange policy
  • What does a return cost?
  • How do I make an exchange?
  • How does a refund work?
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Delivery

  • When can I expect my delivery?
  • Where is my package?
  • How do I track my package?
  • What happens if I do not accept the package?
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Payment

  • Do I have to pay import duties and customs?
  • What are your payment options?
  • I have gotten my Klarna invoice but not my products?
  • When will I receive my invoice?
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Campaigns and discounts

  • How can I use the "2 for 1" offer?
  • How do your discount codes work?
  • Forgot to use a discount code on an order you just placed?
  • What is the GLAS-outlet?
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Tips and Tricks

  • Who do I need to contact if I am interested in a collaboration?
  • What are the best glasses for my face shape?
  • Can I adjust my glasses?
  • What can I do if my glasses are crooked?
  • How can I take care of my glasses?
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Frequently asked questions

  • What are the terms and conditions for pre-orders?
  • How do I return my glasses?
  • How do I contact customer service?
  • Return & exchange policy
  • Can I just buy the frame or the lenses?
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