QUESTIONS AND ANSWERS

• Can I just buy the frame or the lenses?
• What types of glasses do you sell?
• Which strength can I choose?
• How do I know which strength I need?
• Does it include anti-reflective treatment?

Show all

• What are the terms and conditions for pre-orders?
• How do I contact customer service?
• Do you have a physical store?
• Can I make a change to my order after a purchase?
• I have not received an order confirmation.

Show all

• How do I return my glasses?
• Return & exchange policy
• What does a return cost?
• How do I make an exchange?
• How does a refund work?

Show all

• When can I expect my delivery?
• Where is my package?
• How do I track my package?
• What happens if I do not accept the package?

Show all

• Do I have to pay import duties and customs?
• What are your payment options?
• I have gotten my Klarna invoice but not my products?
• When will I receive my invoice?

Show all

• How can I use the "2 for 1" offer?
• How do your discount codes work?
• Forgot to use a discount code on an order you just placed?
• What is the GLAS-outlet?

Show all

• Who do I need to contact if I am interested in a collaboration?
• What are the best glasses for my face shape?
• Can I adjust my glasses?
• What can I do if my glasses are crooked?
• How can I take care of my glasses?

Show all